Shipping policy

Shipping policy

All orders - excluding pre-order items - are processed within 2 business day after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping to	Estimated delivery time	Price
USA	3-5 Business days	FREE
International	Variable depending on destination	Calculated at checkout
International (over $250)	Variable depending on destination	FREE

All orders will be charged $7.99 for shipping on orders totalling less than $45

ALL SALES ABOVE 20% ARE CHARGED $7.99 SHIPPING FEE

Domestic Carrier: USPS Ground

Please select the expedited option at checkout for expedited shipping.

How do I know the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at support@macaronikids.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Any deliveries sent to P.O. boxes is at your own risk and we do not take any responsibility.

Refunds, returns, and exchanges

Please refer to our Return Policy page for return info.

Shipping issues 

In the event that your order arrives damaged or incomplete in any way, please email us as soon as possible at support@macaronikids.com with your order number and a photo of the item’s condition if applicable. We will address these on a case-by-case basis but we will always do our best to work towards a satisfactory solution.

We are NOT responsible for lost or stolen packages.

If you have any further questions, please don't hesitate to contact us at info@macaronikids.com.